Effective Date: 29 August 2026

At PolyAdda, we understand that timely and reliable delivery is an important part of every manufacturing relationship. This Shipping & Delivery Policy explains how we manage the dispatch and delivery of our Colour Masterbatch, Additive Masterbatch, Compound Masterbatch, and other polymer solutions.

1. Order Confirmation

Orders are processed after confirmation of the applicable commercial terms, including product specifications, quantity, pricing, payment terms, and delivery requirements.

For customized formulations, production will begin after the required technical and commercial details have been finalized.

2. Processing Time

Processing and production timelines may vary depending on:

  • Product type
  • Order quantity
  • Product availability
  • Custom formulation requirements
  • Raw material availability
  • Packaging requirements
  • Customer specifications

The estimated dispatch timeline will be communicated during the quotation or order confirmation process.

3. Customized Products

Customized Colour, Additive, and Compound Masterbatch orders may require additional development, testing, approval, and production time.

The expected timeline for customized products will be discussed and agreed with the customer before production.

4. Shipping & Delivery

PolyAdda may arrange delivery through suitable logistics or transportation partners based on the order, destination, quantity, and agreed commercial terms.

Delivery timelines may vary depending on:

  • Delivery location
  • Shipment size and weight
  • Transportation availability
  • Weather conditions
  • Local restrictions
  • Holidays or unforeseen circumstances

The delivery timeline provided by PolyAdda is an estimated timeframe unless a specific delivery commitment has been agreed in writing.

5. Delivery Locations

PolyAdda primarily serves customers across India and may provide delivery to other locations subject to product availability, logistics feasibility, and mutually agreed commercial terms.

For locations outside our regular service area, additional transportation charges or special shipping arrangements may apply.

6. Shipping Charges

Shipping and transportation charges may depend on factors such as:

  • Order quantity
  • Product weight
  • Delivery location
  • Transportation method
  • Packaging requirements

Applicable shipping charges will be communicated as part of the quotation or order confirmation where required.

7. Packaging

Products are packed using appropriate packaging materials to help protect them during transportation and handling.

Customers should inspect the packaging and shipment condition upon delivery and promptly report any visible damage or discrepancy.

8. Delivery Inspection

Customers are encouraged to check the following upon receiving a shipment:

  • Product name
  • Quantity
  • Packaging condition
  • Batch or identification details
  • Visible damage

Any shortage, damage, or delivery discrepancy should be reported to PolyAdda as soon as reasonably possible with relevant details and supporting photographs where applicable.

9. Delayed Deliveries

PolyAdda makes reasonable efforts to meet agreed delivery timelines. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Transportation disruptions
  • Natural events
  • Government restrictions
  • Supply chain interruptions
  • Raw material shortages
  • Labour disruptions
  • Weather conditions
  • Other unforeseen circumstances

Where a significant delay occurs, we will make reasonable efforts to communicate the situation and provide an updated estimated timeline.

10. Customer Responsibilities

Customers are responsible for providing accurate delivery information, including:

  • Company name
  • Contact person
  • Delivery address
  • Phone number
  • Required delivery instructions
  • Any applicable site-entry or delivery requirements

Incorrect or incomplete information may result in delivery delays or additional transportation costs.

11. Failed Delivery

If delivery cannot be completed due to an incorrect address, unavailable recipient, restricted access, or other circumstances attributable to the customer, additional delivery or transportation charges may apply.

Any such arrangements will be discussed with the customer before additional charges are incurred where reasonably possible.

12. Product Acceptance

Delivery of the products does not replace the customer’s responsibility to evaluate product suitability for its intended application.

Customers should conduct appropriate trials and quality checks before using the product in commercial production, particularly for customized formulations or new applications.

13. Samples

Product samples may be provided for evaluation subject to availability and applicable commercial or shipping terms.

Sample delivery timelines may differ from standard commercial orders.

14. International Shipping

International orders, where offered, will be subject to individual quotation and mutually agreed terms.

International shipments may be subject to applicable customs requirements, duties, taxes, import regulations, documentation, and other charges imposed by the destination country.

Unless specifically agreed otherwise, the customer may be responsible for applicable destination-country charges and import requirements.

15. Contact Us

For questions regarding shipping, delivery, order status, or logistics, please contact our team.

PolyAdda

Email: info@polyadda.com
Phone: +91-884-034-4066
Location: Uttar Pradesh, India

We will be happy to assist with delivery timelines, shipment requirements, and order-related queries.

Last Updated: 29 August 2026