Effective Date: 29 August 2026

At PolyAdda, we are committed to supplying consistent, high-quality Colour Masterbatch, Additive Masterbatch, Compound Masterbatch, and related polymer solutions.

As our products are primarily supplied for business and manufacturing applications, returns, replacements, and refunds are handled based on the nature of the product, order terms, and the specific circumstances of each case

1. Order Confirmation

Once an order has been confirmed and production or processing has started, cancellation may not be possible, particularly for:

  • Customized formulations
  • Custom colour masterbatches
  • Application-specific products
  • Products manufactured specifically against customer requirements

Any cancellation request should be submitted to PolyAdda as early as possible.

2. Returns

Products may be considered for return in cases such as:

  • Incorrect product supplied by PolyAdda
  • Significant quantity discrepancy
  • Product damaged during transportation
  • Manufacturing defect confirmed by PolyAdda
  • Product not matching the agreed specifications

Returns are subject to review and approval by PolyAdda.

Customized Products

Customized Colour, Additive, and Compound Masterbatches are developed according to specific customer requirements.

Because these products are manufactured specifically for an application or specification, customized products are generally not eligible for return or refund due to change of mind, incorrect customer requirements, or inability to use the product for an application that was not communicated or agreed upon.

Customers are encouraged to confirm technical specifications and application requirements before placing an order.

4. Damaged Shipments

Customers should inspect the shipment and packaging upon delivery.

If products appear damaged during transportation, please notify PolyAdda as soon as possible and provide:

  • Order details
  • Product information
  • Description of the damage
  • Photographs of the packaging
  • Photographs of the affected product
  • Relevant delivery documentation, where applicable

PolyAdda will review the claim and determine the appropriate resolution.

5. Incorrect or Short Shipment

If you receive an incorrect product or quantity, please contact us promptly after delivery.

After verification, PolyAdda may arrange an appropriate solution, which may include:

  • Replacement of the affected product
  • Supply of the missing quantity
  • Credit adjustment
  • Refund, where applicable

The final resolution will depend on the circumstances and agreed commercial terms.

6. Product Quality Claims

If you believe that a product does not meet the agreed specifications, please contact PolyAdda with the relevant order and batch information.

We may request samples, photographs, test results, or other technical information to evaluate the claim.

Where necessary, our technical team may conduct an internal quality investigation before determining whether the product qualifies for replacement, credit, or another resolution.

7. Product Testing & Suitability

Customers are responsible for evaluating product suitability for their intended application and manufacturing process.

Where samples or technical information are provided, customers should conduct appropriate trials before commercial production.

PolyAdda will not normally accept returns or refund requests resulting from product performance issues caused by unsuitable processing conditions, incorrect dosage, incompatible materials, improper storage, or applications outside the agreed specifications.

8. Refunds

Where a refund is approved, the applicable refund amount and method will be communicated to the customer.

Refunds may be processed after the relevant product, order, or quality claim has been reviewed and approved.

The processing time may depend on the payment method, banking process, and applicable commercial terms.

9. Replacement Products

Where a replacement is approved, PolyAdda will coordinate the replacement based on product availability and the circumstances of the claim.

For customized products, replacement may require additional production or development time.

10. Non-Returnable Products

Unless otherwise agreed in writing, the following products may generally not be eligible for return:

  • Customized Masterbatch
  • Custom Colour Masterbatch
  • Application-specific formulations
  • Opened or used products
  • Products damaged after delivery due to improper handling or storage
  • Products altered or contaminated after delivery
  • Products ordered based on incorrect information provided by the customer

11. Return Shipping

Where a return is approved because of an error, defect, or issue attributable to PolyAdda, the applicable return transportation arrangements will be discussed with the customer.

Where a return is approved for another reason, transportation or related costs may be the customer’s responsibility, depending on the agreed commercial terms.

12. Storage and Handling

Customers are expected to store and handle products according to the applicable product recommendations.

PolyAdda may not accept claims resulting from improper storage, exposure to unsuitable environmental conditions, contamination, incorrect handling, or use beyond the recommended conditions.

13. Time Limit for Claims

Customers should report shortages, incorrect shipments, visible transportation damage, or other product concerns as soon as reasonably possible after delivery.

For technical or quality-related claims, customers should provide sufficient information and supporting documentation to allow PolyAdda to investigate the issue.

Specific claim periods may also be governed by the applicable quotation, purchase order, supply agreement, or other commercial terms.

14. No Refund for Change of Mind

Because PolyAdda primarily supplies B2B manufacturing products, refunds or returns are generally not available simply because a customer changes their mind, no longer requires the product, or has changed their production plans.

Any exception will be considered at PolyAdda’s discretion and subject to the applicable commercial terms.

15. How to Request a Return or Refund

o request a return, replacement, credit, or refund, please contact PolyAdda and provide:

  • Customer/company name
  • Order or invoice number
  • Product name
  • Batch details, where available
  • Quantity involved
  • Reason for the claim
  • Photographs or supporting documents, where applicable

Our team will review the request and communicate the next steps.

16. Contact Us

For return, replacement, refund, or product-quality enquiries, please contact:

PolyAdda

Email: info@polyadda.com
Phone: +91-884-034-4066
Location: Uttar Pradesh, India

Last Updated: 29 August 2026